| No callback timeframe set | 6 |
| Financing not offered on cost objection | 4 |
| No callback timeframe given | 2 |
| Urgent patient lost - no same-day alternatives offered | 1 |
| No callback timeframe or contact info offered | 1 |
| No attempt to book consultation or overcome hesitation | 1 |
| No follow-up or callback scheduled | 1 |
| No alternative locations offered for urgent patient | 1 |
| No insurance collected, no callback scheduled | 1 |
| No alternative offered for urgent patient | 1 |
| No alternative dates offered, no follow-up scheduled | 1 |
| No attempt to book or gather info | 1 |
| No callback timeframe or proactive follow-up set | 1 |
| No alternative path offered when patient needed urgency | 1 |
| No attempt to capture patient info or offer cash-pay alternative | 1 |
| No callback timeframe or appointment discussion | 1 |
| No appointment scheduled for time-sensitive patient | 1 |
| Urgent patient not scheduled pending verification | 1 |
| No alternative locations or callback offered | 1 |
| No attempt to book or collect info for follow-up | 1 |
| No attempt to collect info or schedule | 1 |
| No appointment scheduled for urgent patient | 1 |
| No callback timeframe set on cancellation | 1 |
| No attempt to book available appointment | 1 |
| No attempt to book or collect info | 1 |
| No specific callback timeframe set | 1 |
| No effort to retain cost-objecting caller | 1 |